AI chatbot
An agent that remembers your customers, not a keyword bot.
The WACRM AI chatbot answers WhatsApp messages using your own knowledge, and can act: it books appointments, checks orders and invoices, sends product cards and hands the conversation to a human when it should. It remembers durable facts about each customer across conversations, and replies in their language.
How it works
- 1
Train it on your business
Give it a persona and a knowledge sheet, and upload your policies, price lists and FAQs. It answers from those rather than from general knowledge, so it does not invent prices.
- 2
It uses tools, not just text
Thirteen tools let it look up a contact, apply a tag, read recent orders and invoices, book an appointment, search products, send a product card or reply buttons, and search your knowledge base mid-conversation.
- 3
It hands off on your rules
Define when a human should take over — a custom quote, a complaint, "talk to a person" — and it assigns the least-loaded agent, tags the conversation, notifies the team and pauses itself.
The specifics
- Speaks the customer’s language and script, including Hinglish typed in Roman letters.
- Remembered facts are visible in the contact sidebar and deletable, so memory is never a black box.
- A manual reply from an agent silences the bot for a configurable window.
- Every run is logged with the reply, the tools it used and how long it took.
- Bring your own OpenAI key to lift the monthly reply cap entirely.
- Uploading documents for the bot to search needs vector search configured on the deployment. Without it the bot still answers from its persona and inline knowledge.
Questions people ask
- What can the AI chatbot actually do?
- It has 13 tools: look up a contact, update their details, apply a tag, read recent orders, check invoices, list and book appointments, search products, send a product card, send reply buttons, search your knowledge base, remember a fact, and hand off to a human.
- Will it make up prices?
- It is instructed to answer only from the knowledge you give it and to say a team member will confirm when it does not know. Prices come from your product catalog rather than from the model.
- Can I take over a conversation?
- Yes. Replying yourself pauses the bot on that conversation for a window you set, and you can pause or resume it manually from the inbox at any time.