Everything on one WhatsApp number
WACRM is a WhatsApp CRM on the official WhatsApp Business Platform. The inbox your team answers from, the chatbot that answers when they cannot, and the commerce that turns a conversation into a paid invoice — all against the same number.
Shared team inbox
One WhatsApp number today, upcoming Instagram Direct Messages soon.
A WhatsApp shared inbox lets several people answer your business WhatsApp messages from their own logins (with Instagram Direct Messages coming soon as an upcoming plugin). Every conversation sits in one queue with an assignee, status and full history, so two agents never reply to the same customer.
Read moreAI chatbot
An agent that remembers your customers, not a keyword bot.
The WACRM AI chatbot answers WhatsApp messages using your own knowledge, and can act: it books appointments, checks orders and invoices, sends product cards and hands the conversation to a human when it should. It remembers durable facts about each customer across conversations, and replies in their language.
Read moreBroadcast campaigns
Send approved templates to thousands, and see what landed.
WhatsApp broadcasts send an approved message template to a filtered list of contacts, each personalised with their own variables. WACRM tracks sent, delivered, read and replied per recipient, translates Meta’s error codes into what actually went wrong, and lets you retry only the ones that failed.
Read moreAutomations and chat flows
14 triggers, 18 actions, and no-code chat journeys.
Automations react to what happens in your WhatsApp account — a message arriving, a tag being added, an order placed, an invoice going overdue — and run a sequence of actions. Chat flows are the visual counterpart: multi-step conversations built from nine node types, with no code.
Read moreCatalog and orders
Publish products to WhatsApp; carts arrive as orders.
Your product catalog lives in Meta Commerce Manager, which is what WhatsApp shows customers. WACRM publishes products to it, so customers browse and build a cart inside the chat. When they send that cart it arrives here as an order, with real product names, ready to invoice.
Read moreInvoices and payments
Numbered invoices with UPI links, chased until they are paid.
WACRM raises a numbered invoice from an order or from scratch, sends it on WhatsApp with a UPI payment link built from your own VPA, and chases it until it is paid. Reminders can run on the due date ladder, on a repeating interval, or both.
Read moreAppointments
Bookings with reminders that actually arrive.
WACRM books appointments against a contact and sends WhatsApp reminders before each one — 24 hours and 1 hour ahead by default. The AI chatbot can book them mid-conversation. Reminders are timezone-correct, and reschedules move the reminders with the booking.
Read moreSee it on your own number
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